New Hosted Infrastructure 2020

Your PPS services are being upgraded!

For the last 2 years, our technical team have invested a lot of time into researching, sourcing and implementing a brand new online infrastructure. We’ll be moving all clients with online PPS services over to the new infrastructure gradually so that all users will benefit from the new and improved set-up.

What’s changing?

Everything! That might sound a little daunting, but don’t worry, it’s all stuff that we’ve taken care of behind the scenes. Your PPS software will stay the same, but the way in which you access and interact with your services will work differently.

Understanding the new infrastructure

At the moment, your PPS database is stored on one of our Hosted servers which are managed by our hosting company, Iomart. When connecting to PPS, you access the particular server on which your database is currently stored and interact with your services there, at the same time, many other clients could be accessing the same server and interacting with their own PPS database and services. On the new infrastructure, we have a different set-up which is a little more flexible and allows for the continuous growth of our client base and your fast-paced and ever-growing clinics!

For all PPS Hosted users, the first step in accessing your PPS services will be a secure gateway with ample security and firewall protection.

When accessing PPS you’ll still do so through the remote desktop connection that you are familiar with if using PPS Hosted or through a web browser if you’re using PPS Express, however, instead of accessing a particular server our clever new infrastructure will automatically log you in to the most suitable server based on the current usage and status of all servers available. This is called ‘load balancing’ and ensures the best possible allocation of our resources and in turn the best user experience for you!

This set-up also allows for each of our PPS services to be independent of each other, so, for example, somebody using PPS Hosted would never be connected to the same server as someone using PPS Express, allowing us to isolate any issues which might occur, ensuring all other services remain accessible. This won’t have any detrimental impact on PPS users who have access to multiple PPS services as under the new set-up your database will be stored on a separate server which allows for the load balancing approach described above, this in turn also adds an extra level of security for your data.

What this means for you as a PPS user

The main driving force behind the implementation of this new infrastructure is to improve your experiences with our services.

Once you have been migrated to the new set-up, you’ll start to see a noticeable improvement in speed, stability, resilience and more!

The new set-up also includes some increased security measures

In order to ensure your access to your online PPS services is uninterrupted, you will need to check that your hardware and operating systems are up to date. We’ll be disabling connections from any devices which do not support TLS 1.2 in accordance with our own commitment to offering a high level of data security and integrity and general security standards and good practice.

Find out more about TLS, what it is and how to check your devices.

There will also be some changes to our port and IP address requirements which you may want to check with your IT support.

You will need to confirm the following IP addresses are open:


For both of the above IP addresses, you will need to confirm that the following ports are open:

  • 443 over TCP
  • 3391 over UDP

If you use PPS Hosted you will also need to ensure that the RDP (Remote Desktop Protocol) client that you are using supports gateways. All of the official Microsoft apps do support this and are available on Windows, Android and Apple devices which are running up to date operating systems.

Your upgrade

We want to make sure that there is as little disruption as possible for our users, so we’ve done a lot of preparation already in anticipation of the big move!

We have a lot of clients that utilise our online services so we’ll be managing the upgrade in stages. We’ll be sending separate emails to those affected with more information on exact dates and times and what to expect before, during and following the upgrade.

If you’re using PPS Hosted, we’ll also be distributing new remote desktop connections that you will need to replace your existing ones with for a smooth transition!

If you have any locally installed PPS services that sync with your online services or stand alone, they will remain unchanged.

Hopefully, we’ve given you a good insight into the benefits of the upgrade, the implications for you as a PPS user and all of the information that you need to ensure that your transition will be seamless, however, if you have any further questions, please contact us on