SUPPORT
Help & support, whenever you need it
A friendly UK-based team, free unlimited training, and a growing library of guides — everything you need to get the most out of PPS.
How can we help
Three ways to get unstuck
Unlimited free training
One-to-one or whole-team sessions with a PPS expert, tailored to your needs — for beginners and seasoned pros alike.
Friendly UK-based support
Reach us by email or live chat, Mon–Fri 08:30–17:30, with an out-of-hours email service too.
Help guides & videos
A growing knowledgebase covering everything PPS — updated continuously and shaped by client feedback.
FAQs
Common help questions
You can reach our UK-based support team by email at support@rushcliff.com or via live chat. We're available Monday–Friday, 08:30–17:30, with an out-of-hours email service outside those times.
You can log in to PPS Express directly at new.ppsexpress.com/login. If you're having trouble accessing your account, contact support and we'll help you get back in.
Live system status and any ongoing incidents are published at ppsstatus.com — you can check there any time, or subscribe for updates.
Yes — every PPS user gets unlimited access to online training with a PPS expert, at no extra cost. Sessions can be one-to-one or for your whole team, and are tailored to your needs.
Our full knowledgebase of guides and videos lives at ppssupport.com, and it's updated continuously based on client feedback.
If you're locked out with an urgent access issue outside our normal support hours — a frozen session, login or password problems, a remote connection failure, or a "Switch To" error — our Out of Hours Emergency Support Service is there to help you get back in.
New to PPS?
This page is for existing customers. If you haven't started with us yet, take a self-guided tour or book a free 30-minute demo to see if PPS is the right fit.
Still stuck?
Our UK-based team is a message away — no ticket queues, just real help.